After talking to John and getting an estimate we decided to go with Apple Air to change our entire central AC system. Sergio and Dionel did an excellent job installing the system in one day. They arrived promptly, set up the protective cover, and also cleaned up the work area afterward. He did a walkthrough of the new system and was very knowledgeable with the system. I know they’re professionals after talking to them and see their work.
Simone Williams
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March 25, 2024
Bobby assigned as my electrician, came out and extended an outlet in the back of my house from 1 side to the other. Original outlet is so far away from the lounge area, it made sense to finally add a 2nd one closer, for charging electronics. He recommended a way that more aesthetically pleasing - wiring up from underneath my deck rather than around the house with more piping. Awesome job! Even cleaned up after himself.
Kam J
-
March 03, 2024
January 2023, I had an oil to gas conversion done by Apple air. Installation was horrible. They came late, and there were about 4 guys, 2 looked and acted like teens. A 9 hR ordeal, so much banging, yelling, etc. So they’re done, I say ok, tech wants me to sign that the boiler was installed, I say I’d like to see it, we go to the basement, making it hard to see the front panel. I was told it had to be installed this way, I accepted their explanation. Looked like they cleaned the floor, they had the vacuum out, floor was wet, I assumed from cleaning, since they said they just finished cleaning the floors. Please note that the smell of oil permeated my house about 3 hrs into the job, so by this time, the smell was really strong in the basement (I had windows opened, in January). I asked about the smell in my house, tech says open all windows, let it air out for a few hours. So I say ok, they leave. The smell never went away. Next day, I went to the boiler room, looked like pools of water on the floor, touch it, it’s pools of oil. This room is unfinished and has asbestos floor tile, they came out cleaned up the oil, apologized. Next day the same areas were oily again. They came back, cleaned it again. Same thing kept happening. Tile needs to be removed, tech agrees said their contractor will come out and take care of it. Additionally, I realized they destroyed my dryer, I don’t know if they were standing on it or putting heavy tools, but it was completely damaged, the washer rattled when I put a load of clothes in, all the banging I heard was on my appliances. They covered my water lines with cement when trying to seal the vent. They couldn’t be so bothered as to go under the water line. They just globbed the cement right on them. Now let’s get to the heat. The smell coming out of the steam heat was pungent. I informed them of this immediately, they said give it a few days. Smell remained. They then put cleaner in the boiler, but I could tell the solution wasn’t going through the system, because it was green for weeks, and they just kept adding more cleaner. So I got the smell of the cleaner, the smell of the steam heat, and the overwhelming smell that just permeated my house, which was noticeable to anyone entering my home, causing countless headaches. I stopped using my heat and used space heaters to warm my home. That didn’t even stop the lingering smell in the house. From the beginning of all of this, I asked for Apple to check for gas leaks, because i was afraid there might be a leak. They came out and said there was no leak. I was told that if there was a leak, it would smell like rotten eggs. So I said ok, but wouldn’t it also smell like gas, his answer was no. At the end of March 2023, national grid came out to inspect the lines as I had gotten a permit for the conversion. As soon as the tech entered the main level of my home she smelled gas. She went down to the basement and after trying to find the source, she contacted a supervisor and he came out to my home. Upon coming to my house he immediately smelled gas and located the source. He stated that the main line wasn’t tightened after the conversion. There was an active gas leak. He sprayed the pipe and it started bubbling immediately. He was there for over an hour, he fixed the leak and told me to contact appleair and let them know what they did. I have called Apple air almost 100 times, I have spoken to customer service, a few managers, no one has helped. They have scheduled appointments with me and never showed. 2 of the people who came out to my house are no longer there. I have contacted better business, but Apple air hasn’t responded. I contacted consumer affairs who referred me to the town, since there was a permit for this job and they’re electricians/plumbers, so that is what I’m going to do. But I will also contact news channel 12. This company takes your money and does horrible work. A major gas leak for 3 months in my home could’ve been deadly. I’m lucky national grid came out, they literally saved our lives.
Marian GREALISH-FORINO
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November 13, 2023
Apple was so great. The technicians did a great job, were thorough and cleaned up afterwards. The electricians Anthony, Ivan and Gerardo were great as well. They did a great job installing my new electrical panel and fixing a dangerous situation on the outside of my house. I love my new heat pumps!
Kristine Randazzo
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April 27, 2024
Excellent experience!! Appointment scheduled the day after our free in home estimate. Jeff and Sergio were prompt, friendly, and thorough. Very willing to answer any questions and ensured we understood all the work they did, including providing us with pictures. Highly recommend!!
Edit: Also meant to add that John was extremely personable and great to work with as well. We knew Apple was the way to go after meeting with him.
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After talking to John and getting an estimate we decided to go with Apple Air to change our entire central AC system. Sergio and Dionel did an excellent job installing the system in one day. They arrived promptly, set up the protective cover, and also cleaned up the work area afterward. He did a walkthrough of the new system and was very knowledgeable with the system. I know they’re professionals after talking to them and see their work.
Bobby assigned as my electrician, came out and extended an outlet in the back of my house from 1 side to the other. Original outlet is so far away from the lounge area, it made sense to finally add a 2nd one closer, for charging electronics. He recommended a way that more aesthetically pleasing - wiring up from underneath my deck rather than around the house with more piping. Awesome job! Even cleaned up after himself.
January 2023, I had an oil to gas conversion done by Apple air. Installation was horrible. They came late, and there were about 4 guys, 2 looked and acted like teens. A 9 hR ordeal, so much banging, yelling, etc. So they’re done, I say ok, tech wants me to sign that the boiler was installed, I say I’d like to see it, we go to the basement, making it hard to see the front panel. I was told it had to be installed this way, I accepted their explanation. Looked like they cleaned the floor, they had the vacuum out, floor was wet, I assumed from cleaning, since they said they just finished cleaning the floors. Please note that the smell of oil permeated my house about 3 hrs into the job, so by this time, the smell was really strong in the basement (I had windows opened, in January). I asked about the smell in my house, tech says open all windows, let it air out for a few hours. So I say ok, they leave. The smell never went away. Next day, I went to the boiler room, looked like pools of water on the floor, touch it, it’s pools of oil. This room is unfinished and has asbestos floor tile, they came out cleaned up the oil, apologized. Next day the same areas were oily again. They came back, cleaned it again. Same thing kept happening. Tile needs to be removed, tech agrees said their contractor will come out and take care of it. Additionally, I realized they destroyed my dryer, I don’t know if they were standing on it or putting heavy tools, but it was completely damaged, the washer rattled when I put a load of clothes in, all the banging I heard was on my appliances. They covered my water lines with cement when trying to seal the vent. They couldn’t be so bothered as to go under the water line. They just globbed the cement right on them. Now let’s get to the heat. The smell coming out of the steam heat was pungent. I informed them of this immediately, they said give it a few days. Smell remained. They then put cleaner in the boiler, but I could tell the solution wasn’t going through the system, because it was green for weeks, and they just kept adding more cleaner. So I got the smell of the cleaner, the smell of the steam heat, and the overwhelming smell that just permeated my house, which was noticeable to anyone entering my home, causing countless headaches. I stopped using my heat and used space heaters to warm my home. That didn’t even stop the lingering smell in the house. From the beginning of all of this, I asked for Apple to check for gas leaks, because i was afraid there might be a leak. They came out and said there was no leak. I was told that if there was a leak, it would smell like rotten eggs. So I said ok, but wouldn’t it also smell like gas, his answer was no. At the end of March 2023, national grid came out to inspect the lines as I had gotten a permit for the conversion. As soon as the tech entered the main level of my home she smelled gas. She went down to the basement and after trying to find the source, she contacted a supervisor and he came out to my home. Upon coming to my house he immediately smelled gas and located the source. He stated that the main line wasn’t tightened after the conversion. There was an active gas leak. He sprayed the pipe and it started bubbling immediately. He was there for over an hour, he fixed the leak and told me to contact appleair and let them know what they did. I have called Apple air almost 100 times, I have spoken to customer service, a few managers, no one has helped. They have scheduled appointments with me and never showed. 2 of the people who came out to my house are no longer there. I have contacted better business, but Apple air hasn’t responded. I contacted consumer affairs who referred me to the town, since there was a permit for this job and they’re electricians/plumbers, so that is what I’m going to do. But I will also contact news channel 12. This company takes your money and does horrible work. A major gas leak for 3 months in my home could’ve been deadly. I’m lucky national grid came out, they literally saved our lives.
Apple was so great. The technicians did a great job, were thorough and cleaned up afterwards. The electricians Anthony, Ivan and Gerardo were great as well. They did a great job installing my new electrical panel and fixing a dangerous situation on the outside of my house. I love my new heat pumps!
Excellent experience!! Appointment scheduled the day after our free in home estimate. Jeff and Sergio were prompt, friendly, and thorough. Very willing to answer any questions and ensured we understood all the work they did, including providing us with pictures. Highly recommend!! Edit: Also meant to add that John was extremely personable and great to work with as well. We knew Apple was the way to go after meeting with him.